Bundle Internet + CaTV

Bundled services are an extremely cost-efficient opportunity for Telnet customers to enjoy high-speed Internet in combination with digital and analogue TV with crystal-clear picture and sound.

The Internet + Cable TV bundle is suitable for households that need:

• High-speed Internet
• Television signal to more TV sets (up to 4) at no additional fee.

The package service may be provided as a bundle including Internet and Television, but may also be provided as a conditional bundling of two or more separate services with individual service contracts.
The TV service discount, when it is included in a bundle, applies under the following conditions:
- one and the same tittle holder of the contracts for both services in the bundle
- one and the same address (household) specified in the contracts for provision of all bundled services
- one and the same date of the contracts for provision of all bundled services.
- obligatory payment of the monthly subscription fee for both services. When the customer uses and pays only the Cable TV service, the bundle discount is not applicable and the standard service fee is applied.

TV channels - List
Analogue TV - 55 channels
Digital TV - over 100 channels including over 30 HD channels
Additional TV channels at extra fee - Diema extra and Premium.

Connectivity
Main network connectivity - fiberoptic.
Transmission medium to the client - fibre to the home (FTTH), fibre to the building (FTTB), (copper) LAN, coaxial and hybrid.

IP addresses
The service is provided via one real static IP address.
An additional IP address is provided at an extra fee of 12 BGN/month.

Devices for purchase and for hire
The devices, offered by Telnet, may be purchased or hired for the contract period (only for fixed-term contracts).
Select your device from the Devices section in the website.

Prepayment bonus 6=7 and 12=14
If an unlimited-term contract customer pays 6 monthly subscription fees in advance, he/she is granted a bonus of 1 free month. And respectively - if 12 monthly subscription fees are paid in advance - 2 free months are granted.

Speeds
The technical parameters and characteristics in the table refer only to services provided within the cable network of Telnet, based on the LAN, FTTB, FTTH technology.
The indicated speeds are the maximum achievable (non-guaranteed) speeds.

Installation Fee
standard installations - LAN and FTTB (fibre to the building) and FTTH (fibre to the home), in case of existing fibre-optic line to the building (FTTB) - NO INSTALLATION FEE
express installations within 48 hours - LAN and FTTB (fibre to the building) - 25 BGN, incl. VAT
FTTH (fibre to the home), in case there is no fibre-optic line to the building (FTTB) - the fee is determined after on-site inspection
if special technical solution is required for installation of the service or the site is outside the scope of the Telnet network, the installation fee will be calculated depending on the connectivity required to provide the service.
The standard installation of the service includes:
for the Internet service - basic connection to the Provider's network and setup of one client's terminal device; does not include the construction of an internal cable network
for the Cable TV - basic connection to the Provider's network and setup of the number of client devices allowed as per the quotation, by building an internal cable network with a total length of up to 25 meters.
Each additional installation, setup of additional equipment, wiring, laying cable ducts and others, are paid according to the Additional Services Tariff.

Temporary suspension of service
Only for unlimited-term contract customers, upon filing an application for temporary suspension before the start of the next month for which subscription fee is due.
Reactivation of temporarily suspended service
Free of charge, within 3 working days after filing an application for service reactivation and payment of the current monthly fee.
Reactivation of a service suspended by the Provider due to unpaid monthly fees    
Free of charge, within 3 working days after payment of all outstanding fees and the current monthly fee.

24-hour Customer Service Centre – 0888149259, 062 603071, 062 628757, 0618 20045
support@telnet.bg
The service operators provide consultations and initial diagnostics of the issue, as well as troubleshooting device configurations via the PROVIDER network or equipment in the CLIENT'S premises via remote access. In cases where it not possible to troubleshoot a problem remotely, operators create trouble tickets for on-site inspection and diagnostics by a technical team.
The 24-hour Customer Service Centre works with clients 24/7.

Important! Troubleshooting problems related to physical interruption of established connectivity and emergency situations requiring replacement of equipment in the operator's network or equipment in the client's premises is provided in the time interval from 09:00 to 18:00 h on working days and from 10:00 to 17:00 h on weekends. Repair works are not carried out in adverse weather or in other conditions that present risk to the health of technical teams.

Pursuant to the End-User General Terms and Conditions, Section V, item 13.11, the PROVIDER shall rectify NETWORK faults in normal working conditions within a term of 48 (forty-eight) hours. The term for correction of the fault starts from the moment the CLIENT notifies the PROVIDER of the fault in writing, via a telephone call and/or at the office, or from the moment the PROVIDER finds the fault through his authorised persons.

Specific conditions and rights
The service is provided only to natural persons. Telnet Ltd. provides only technical connectivity for receiving television channels and the subscription fee does not include public retransmission rights. They shall be settled individually with the respective audiovisual media service providers pursuant to the Bulgarian Copyright and Related Rights Act and the Radio and Television Act.

Service coverage
Assessment of the technical possibilities for connection at a specific address may be requested on the telephone lines of the 24-hour Customer Service Centre.