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Television

IP television (IPTV)
100+ digital TV channels
Time shifting, Pause,
Youtube, EPG and etc.
Multiscreen - play.telnet.bg
Bundle discount included
   
Connectivity technology
LAN/Fiber-optic
14.00BGN
Cable TV (CaTV)
100+ digital TV channels
57 analog TV channels
up to 4 TV sets
   
   
Connectivity technology
Coaxial/Fiber-optic
20.00BGN
CaTV + IPTV
100+ digital TV channels
57 analog channels
Time shifting, Pause,
Youtube, EPG and etc.
Multiscreen - play.telnet.bg
Bundle discount included
Connectivity technology
Fiber-optic/LAN/Coaxial
18.00BGN

Detailed information

Description of services
Technical support
Other terms

Telnet Ltd. offers two types of TV services:

Cable television (CATV) - combined digital and analogue TV service of highest picture quality, which is offered both in a bundle with the Internet access service, and as a separate service.

Interactive IP television (IPTV) - digital TV, which includes a number features - watching recorded programs, pausing a program, installing applications, multiscreen function for watching TV on your computer, laptop or phone.
The IPTV is provided only in a bundle with Internet access by Telnet. The IPTV service uses up to 10 Mbps of the total internet speed for each active IP Box

Connectivity
Main network connectivity - fiberoptic.
Transmission medium to the client - fibre to the home (FTTH), coaxial (for CATV).

TV channels - List
Analogue TV - 55 channels
Digital TV - over 100 channels including over 20 HD channels
Additional TV channels at extra fee - Diema extra and Premium.

Devices for purchase and for hire
The devices, offered by Telnet, may be purchased or hired for the contract period (only for fixed-term contracts).
You can choose the device you need in the Devices section.

Prepayment bonus 6=7 and 12=14
If an unlimited-term contract customer pays 6 monthly subscription fees in advance, he/she is granted a bonus of 1 free month. And respectively - if 12 monthly subscription fees are paid in advance - 2 free months are granted.

Installation Fee Cable television (CATV).

  • standard installations when connection to the building is available - NO INSTALLATION FEE
  • express installations within 48 hours - 25 BGN, incl. VAT
  • FTTH (fibre to the home), in case there is no fibre-optic line to the building (FTTB) - calculated after on-site inspection
  • if special technical solution is required for installation of the service or the site is outside the scope of the Telnet network, the installation fee will be calculated depending on the connectivity required to provide the service.

The standard installation of the service includes basic connection to the Provider's network and setup of the number of client devices allowed as per the quotation, by building an internal cable network with a total length of up to 25 meters. Each additional installation, setup of additional equipment, wiring, laying cable ducts and others, are paid according to the Additional Services Tariff.
The standard installation includes the connection of only one service in a building with an existing access point of the Provider's network. All other cases are considered and quoted on case-by-case basis by the Provider.

Activation of the IPTV service

The service is activated after signing a contract and paying the first monthly subscription fee.
The receiver (IP Box) is connected to the client's router by cable according to the provided User Guide.
If necessary, the client may request a free installation visit by the technical team of Telnet Ltd., which is appointed within 3 days after activation. The installation includes building a connection between the client's router and 2 IP Boxes with total cable length up to 15 m.
Each additional installation, setup of additional equipment, wiring, laying cable ducts and others, are paid according to the Additional Services Tariff.



Temporary suspension of service

Only for unlimited-term contract customers, upon filing an application for temporary suspension before the start of the next month for which subscription fee is due.
Reactivation of temporarily suspended service
Free of charge, within 3 working days after filing an application for service reactivation and payment of the current monthly fee.
Reactivation of a service suspended by the Provider due to unpaid monthly fees    
Free of charge, within 3 working days after payment of all outstanding fees and the current monthly fee.

24-hour Customer Service Centre – 0888149259, 062 603071, 062 628757, 0618 20045
support@telnet.bg
The service operators provide consultations and initial diagnostics of the issue, as well as troubleshooting device configurations via the PROVIDER network or equipment in the CLIENT'S premises via remote access. In cases where it not possible to troubleshoot a problem remotely, operators create trouble tickets for on-site inspection and diagnostics by a technical team.
The 24-hour Customer Service Centre works with clients 24/7.

Important! Troubleshooting problems related to physical interruption of established connectivity and emergency situations requiring replacement of equipment in the operator's network or equipment in the client's premises is provided in the time interval from 09:00 to 18:00 h on working days and from 10:00 to 17:00 h on weekends. Repair works are not carried out in adverse weather or in other conditions that present risk to the health of technical teams.

Pursuant to the End-User General Terms and Conditions, Section V, item 13.11, the PROVIDER shall rectify NETWORK faults in normal working conditions within a term of 48 (forty-eight) hours. The term for correction of the fault starts from the moment the CLIENT notifies the PROVIDER of the fault in writing, via a telephone call and/or at the office, or from the moment the PROVIDER finds the fault through his authorised persons.

Specific conditions and rights
The service is provided only to natural persons. Telnet Ltd. provides only technical connectivity for receiving television channels and the subscription fee does not include public retransmission rights. They shall be settled individually with the respective audiovisual media service providers pursuant to the Bulgarian Copyright and Related Rights Act and the Radio and Television Act.

Service coverage
Assessment of the technical possibilities for connection at a specific address may be requested on the telephone lines of the 24-hour Customer Service Centre.


Service installation procedure

Request

You are submitting a request for inclusion through the site

Confirmation

You are contacted by operator for confirmation and additional information

Installation

Up to 7 business days (typically 3 business days) Telnet team installs the service

Contract and payment

You must visit Telnet Ltd. office within 3 days of activation of the service for signing a contract and paying a monthly subscription fee

Service

Enjoy quality service and a reliable 24/7 support.