24-hour Customer Service Centre – 0888149259, 062 603071, 062 628757, 0618 20045
The service operators provide consultations and initial diagnostics of the issue, as well as troubleshooting device configurations via the PROVIDER network or equipment in the CLIENT'S premises via remote access. In cases where it not possible to troubleshoot a problem remotely, operators create trouble tickets for on-site inspection and diagnostics by a technical team.
The 24-hour Customer Service Centre works with clients 24/7.
Important! Troubleshooting problems related to physical interruption of established connectivity and emergency situations requiring replacement of equipment in the operator's network or equipment in the client's premises is provided in the time interval from 09:00 to 18:00 h on working days and from 10:00 to 17:00 h on weekends. Repair works are not carried out in adverse weather or in other conditions that present risk to the health of technical teams.
Pursuant to the End-User General Terms and Conditions, Section V, item 13.11, the PROVIDER shall rectify NETWORK faults in normal working conditions within a term of 48 (forty-eight) hours. The term for correction of the fault starts from the moment the CLIENT notifies the PROVIDER of the fault in writing, via a telephone call and/or at the office, or from the moment the PROVIDER finds the fault through his authorised persons.