Our site uses cookies! Please refer to our Terms of Service and Privacy Policy
Privacy policy | Cookies
Send message Call us Find us
English Български

Fibre-optic Internet

Internet 100
Speed up to 100 Mbps
Connectivity 100 Mbps
   
Connectivity technology
LAN, Fiber - optic
16.00BGN
Internet 200
Speed up to 200 Mbps
Connectivity 1 Gbps
   
Connectivity technology
Fiber - optic
20.00BGN
Internet 500
Speed up to 500 Mbps
Connectivity 1 Gbps
   
Connectivity technology
Fiber - optic
31.00BGN 28.00BGN

Detailed information

Description of services
Technical support
Other terms

High-speed Internet for you and your family. Secure and reliable service with support 24/7.

Connectivity
Main network connectivity - fiberoptic.
Transmission medium to the client - fibre to the home (FTTH), fibre to the building (FTTB), (copper) LAN and hybrid.

IP addresses
The service is provided via one real static IP address.
An additional IP address is provided at an extra fee of 10 BGN/month.

Devices for purchase and for hire
The devices, offered by Telnet, may be purchased or hired for the contract period (only for fixed-term contracts).
You can choose your device in the Routers section.

Prepayment bonus 6=7 and 12=14
If an unlimited-term contract customer pays 6 monthly subscription fees in advance, he/she is granted a bonus of 1 free month. And respectively - if 12 monthly subscription fees are paid in advance - 2 free months are granted.
Speeds
The technical parameters and characteristics in the table refer only to services provided within the cable network of Telnet, based on the LAN, FTTB, FTTH technology.
The indicated speeds are the maximum achievable (non-guaranteed) speeds.

Installation Fee

  • standard installations - LAN and FTTB (fibre to the building) and FTTH (fibre to the home), in case of existing fibre-optic line to the building (FTTB) - NO INSTALLATION FEE
  • express installations within 48 hours - LAN and FTTB (fibre to the building) - 25 BGN, incl. VAT
  • FTTH (fibre to the home), in case there is no fibre-optic line to the building (FTTB) - calculated after on-site inspection
  • if special technical solution is required for installation of the service or the site is outside the scope of the Telnet network, the installation fee will be calculated depending on the connectivity required to provide the service.

The standard service installation includes basic connection to the provider's network and setup of one terminal client device, and does not include the construction of an internal cable network. Each additional installation, setup of additional equipment, wiring, laying cable ducts and others, are paid according to the Additional Services Tariff.
The standard installation includes the connection of only one service in a building with an existing access point of the Provider's network. All other cases are considered and quoted on case-by-case basis by the Provider.
Temporary suspension of service
Only for unlimited-term contract clients, upon filing an application for temporary suspension before the start of the next month for which subscription fee is due.

24-hour Customer Service Centre – 0888149259, 062 603071, 062 628757, 0618 20045
support@telnet.bg
The service operators provide consultations and initial diagnostics of the issue, as well as troubleshooting device configurations via the PROVIDER network or equipment in the CLIENT'S premises via remote access. In cases where it not possible to troubleshoot a problem remotely, operators create trouble tickets for on-site inspection and diagnostics by a technical team.
The 24-hour Customer Service Centre works with clients 24/7.

Important! Troubleshooting problems related to physical interruption of established connectivity and emergency situations requiring replacement of equipment in the operator's network or equipment in the client's premises is provided in the time interval from 09:00 to 18:00 h on working days and from 10:00 to 17:00 h on weekends. Repair works are not carried out in adverse weather or in other conditions that present risk to the health of technical teams.

Pursuant to the End-User General Terms and Conditions, Section V, item 13.11, the PROVIDER shall rectify NETWORK faults in normal working conditions within a term of 48 (forty-eight) hours. The term for correction of the fault starts from the moment the CLIENT notifies the PROVIDER of the fault in writing, via a telephone call and/or at the office, or from the moment the PROVIDER finds the fault through his authorised persons.

  • In cases where the client's access point is located outside the territory covered by the cable network operator, Internet access service can be provided by wireless or hybrid connectivity.
  • Due to the specific features of the network and the transmission medium in the villages of Momin Sbor and Vetrintsi, there is a technical possibility only for a tariff plan Internet 100.

Service installation procedure

Request

You are submitting a request for inclusion through the site

Confirmation

You are contacted by operator for confirmation and additional information

Installation

Up to 7 business days (typically 3 business days) Telnet team installs the service

Contract and payment

You must visit Telnet Ltd. office within 3 days of activation of the service for signing a contract and paying a monthly subscription fee

Service

Enjoy quality service and a reliable 24/7 support.