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MAN services

MAN 10 Mbps
Speed 10 Mbps
Connectivity 100 Mbps
Connectivity technology
MAN 100 Mbps
Speed 100 Mbps
Connectivity 100 Mbps
Connectivity technology
MAN 1 Gbps
Speed 1 Gbps
Connectivity 1 Gbps
Connectivity technology

Detailed information

Description of services
Technical support

The MAN services offered by Telnet Ltd. provide high-speed (1 gbps) connectivity for data, video, voice, broadband Internet transmission, etc. This connectivity is suitable for companies that need high level of data transfer security and reliable capacity at one or several locations. Our services are trusted by some of the major telecommunication operators in Bulgaria – Vivacom, TeleHouse, Novatel, A1, Evolink, GCN, Telenor , etc.
Similar to the VPN, this is a method for connection of remote offices in a virtual LAN.

Standard installation fee - 250 BGN
The standard installation includes the connection of only one service in a building with an existing access point of the Provider's network. All other cases are considered and quoted on case-by-case basis by the Provider.

  • Individual quotation is provided in cases of agreed fixed minimum term service or wholesale order
  • The prices are VAT inclusive
  • Customer connection to the entry point of the high-speed data transmission network using Ethernet protocol.
  • Configuration of all endpoints, required by the customer, in one virtual network by providing a unique VLAN ID.
  • Tools for monitoring of the transmission load at each required point are provided.
  • A UTP connection with copper or fire-optic cables is built, depending on the customer requirements.
  • Telnet can offer, deliver, or rent the equipment necessary for provision of the service, in case the customer does not have such equipment available.

24-hour Customer Service Centre – 0888149259, 062 603071, 062 628757, 0618 20045
The service operators provide consultations and initial diagnostics of the issue, as well as troubleshooting device configurations via the PROVIDER network or equipment in the CLIENT'S premises via remote access. In cases where it not possible to troubleshoot a problem remotely, operators create trouble tickets for on-site inspection and diagnostics by a technical team.
The 24-hour Customer Service Centre works with clients 24/7.

Important! Troubleshooting problems related to physical interruption of established connectivity and emergency situations requiring replacement of equipment in the operator's network or equipment in the client's premises is provided in the time interval from 09:00 to 18:00 h on working days and from 10:00 to 17:00 h on weekends. Repair works are not carried out in adverse weather or in other conditions that present risk to the health of technical teams.

All individual terms of technical support are described in the relevant Service Level Agreement (SLA).